Caribbean Loss Adjusters
Caribbean Loss Adjusters
Insurance Adjusters, Surveyors, Risk Management Consultants

Product Lines


Prompt, Professional, Experienced Service

Caribbean Loss Adjusters Ltd are strategically positioned to provide a comprehensive range of services across the Caribbean and beyond.  Chose among the below service lines to find out more.


Property
Casualty
Theft & Crime
Construction
Marine & Transit
Terrorism & Sabotage
Oil, Gas & Power
Risk Management
Motor
Property

Property

All First Party property claims along with any associated business interruption with particular emphasis on:
  • Industrial All Risks policies
  • Commercial package policies
  • Fire and other perils policies
  • Port and terminals package policies
  • Residential properties for Catastrophe events
  • Machinery Breakdown
Fire Loss – Hospital – Bahamas USD 1m+
CAT Losses – Various Hotels  Across the Caribbean USD 5m+
Fire Loss – Recycling Plant – Haiti USD 1m+
Explosion Loss  Airport – Dominican Republic USD 2m +
Material Damage and BI  Cruise Ship Terminal – USVI USD 7.5m
Destruction of Solar Power Plant – USVI USD 8m
Damage to Sub-Sea Electricity Eables – Trinidad USD 4m
Casualty

Casualty

Third Party claims for liabilities potentially arising for policies for:
  • General Third Party (public) liability
  • Employers Liability
  • Environmental liability
  • Contractors Liability
  • Products liability
Various Hotel Losses – across the Caribbean USD 5m +
Food poisoning – Turks and Caicos
Power failure – Bahamas / Barbados
Power transmission company liability claims –  Panama USD 3 million
River Contamination from Sulfonic Acid Due to Tanker Overturn–  Honduras
Various Oil Spillages – Ecuador, Colombia 
Theft & Crime

Theft & Crime

Policies for product lines involving criminal activity including:
  • Theft of goods general in nature
  • Commercial crime policies for employee dishonesty
  • Bankers Blanket Bond and other financial lines products
  • Cyber crime
  • Jewellers Block
  • Fine Art
  • Cash-in-transit                                                                                                                                                                                                
Bank Robbery - Ecuador USD 500,000
Various Safe Deposit Box Losses - Venezuela
Employee Infidelity Telephone Company  - Brazil
Numerous cash in transit losses - Venezuela, Brazil, Haiti, Bolivia

Theft of jewellery - Turks and Caicos
Construction

Construction

Policies for builders risk for small, medium and large construction and erection projects:

  • Contractors and Erection All Risks Policies (including Delay in Start Up)
  • Associated Marine Cargo project policies for losses for Projects
  • Contractors’ Plant and Equipment  
Contractors All Risks Loss – Hotel – Bahamas USD 4m+

Flooding machine house at hydro power plant during construction – Brazil

Flooding open trenches for gas pipeline – Brazil - Bolivia

Collapse turbine platform during construction – Brazil

Erosion and collapse of road in construction – Peru

Theft of plant and equipment at construction site – Peru

Marine & Transit

Marine & Transit

Comprehensive and timely surveys undertaken across the region.       

Various Marine cargo losses across the Caribbean over USD 1m+ USD 1m+ USD 1m+ including:
  • Dominican Republic 
  • Bahamas
  • Puerto Rico 
Terrorism & Sabotage

Terrorism & Sabotage

Claims in all commercial and industrial sectors under specific terrorism and sabotage policies            

Oil, Gas & Power

Oil, Gas & Power

Onshore losses involving policies for property at:

  • Thermal, combined cycle and hydro electric power plants
  • Oil, gas and petrochemical refineries and installations
  • Renewable energy farms                                                                                                                                                      
Risk Management

Risk Management

Timely risk surveys in many specialties:

  • Hotels, tourism
  • Jewellery and fine art
  • Construction and energy                                                                                                                                               
Motor

Motor

Experienced motor assessors:

  • Construction
  • Liability
  • Specialty motor                                                                                                                                             

Cat Loss Specialty

Caribbean Loss Adjusters associates have in excess of 20 years experience of servicing the requirements of Insurers and Underwriters at the time of a CAT event in the Caribbean region. 


We are able to mobilise our Associates either before a hurricane strikes an island or soon after, whichever our Principals require. Affiliated with several global adjusting companies who will provide experienced adjusters if the need arises, we are in a position to ensure that we have sufficient resources at all times to meet Principal requirements. 

See some examples of hurricanes we've handled below.

Hurricane Dorian - 2019

On 1st and 2nd September 2019 Hurricane Dorian passed across the northern Bahamian islands of Abaco and Grand Bahama and is reported as the most intense tropical cyclone on record to strike the Bahamas.  It is regarded as the worst natural disaster in the country's history packing winds in excess of 185 mph (295 km/h) as it passed over Marsh Harbour and surrounding areas. 


CLA’s experienced adjusters were on the island within days of the event and attended to several hundred claims over a two month period primarily in Abaco and family islands. By 1st December 2019 all but 5% of the claims attended to had been satisfactorily settled and the remainder are currently in the process of being finalised.

 

CMS 

CLA’s bespoke Claims Management System (“CMS”) continues to be developed in house to attend to clients’ requirements in such events. The CMS tracks the performance of our adjusters and CLA Ltd as a whole, and clients are able to view in real time the progress of the claims they have assigned to CLA. Our enquiries with Users have indicated that the CMS to be an integral part of our service delivery to our clients who advise that the real time information CLA Ltd provides is a dynamic tool to assist them in their own response to handling their claims resulting from the event, both in terms of the day to day status of losses, as well as a tool for reporting up the management chain and for posting of reserves and maintaining of bordereaux. 

 

Hurricanes Irma and Maria - 2017

Hurricane Season 2017
One of the busiest season on record. Nine Caribbean islands were hit mid September 2017 and Caribbean Loss Adjusters undertook assignments for local Insurers and Lloyds of London on Turks & Caicos, Dominica, USVI, St. Martin and Puerto Rico. By May 2018 97% of all assignments had been settled. 


Claims Management System (CMS)
The CMS continues to be developed with the focus on providing our Principals with the information they require, in the format they require and in live time. The CMS can now contact an Insured AUTOMATICALLY by email and cell text of the appointment of an adjuster along with the adjuster’s contact details at the time of setting up a file on our system. Further system developments are in the pipe line too.


CLA Adjusting Team
We pride ourselves in delivering a quality loss adjusting service to our patrons. As a matter of principle we do not make promises that we can not keep. With this in mind, where possible, we seek agreements with our Principals pre event to ensure we have both the resource and skill set to meet our Principals requirements. Please speak with us to establish what we can do for you.

Hurricane Matthew - 2016 

Event 
On October 06, 2016 Hurricane Matthew, a category 4 hurricane, struck The Bahamas. It was the strongest hurricane to hit the region in nearly 100 years.  In the subsequent five months Caribbean Loss Adjusters Ltd received over 2,000 instructions predominately across the islands of New Providence and Grand Bahama.


People 
Caribbean Loss Adjusters deployed up to 40 Adjusters and 5 support associates across two islands and three office bases who were directly employed in delivering our response to the local and international insurance markets. 


Systems 
Our proprietary Claims Management System allows for files to be created and managed from multiple office locations. Each file is allocated a unique reference number and can be managed from the receiving of the initial instruction to the completion of the file even when Internet connectivity is sporadic. 


Focus 
Six months after the event 99.99% of assignments had been successfully concluded.


At Caribbean Loss Adjusters Ltd we are focused on delivering a service that is timely, accurate and meets the requirements of Underwriters / Insurers and their customers across the Caribbean. 
National Hurricane Center Atlantic Basin Activity